Star 2024 FAQ — Simple answers to all your questions

You must be at least 18 years old to create an account on Star 2024. This is part of our responsible gaming policy and your age will be verified during the account verification process.

No. Under Star 2024's rules, each person may only operate one account. If multiple accounts are created, all of them may be permanently suspended and any balances forfeited.

Full account verification typically requires the following documents:

• A copy of your National ID (NID) or passport
• A recent selfie photo
• Proof of payment method (if required)

Once documents are submitted, verification is usually completed within 24 hours.

On the login page, and click the "Forgot Password?" link. Enter your registered email address or mobile number. An OTP or reset link will be sent to you. Follow the instructions to set a new password.

Star 2024 supports all major mobile banking methods in Bangladesh:

• bKash — most popular & fastest
• Nagad — Instant credit
• Rocket (DBBL) — Reliable transfers
• Bank Transfer (selected banks)

All payments are credited directly to your account.

The minimum deposit on Star 2024 is just ৳500 — one of the lowest among betting platforms in Bangladesh. New users can start small to explore the platform before committing more.

Most withdrawal requests are 12–24 hours processing time. bKash and Nagad are usually faster. Weekends and public holidays may take a little longer. A fully verified account speeds up the process.

The minimum withdrawal amount on Star 2024 is ৳1,000. Before withdrawing, make sure your account is fully verified and all bonus wagering requirements have been met.

Don't panic in this situation. Usually there's a slight delay in crediting from the bank or mobile operator's end. Wait 2–4 hours. If the amount still hasn't appeared in your account, contact us with your transaction ID via Help Center Contact us.

When you open a new account at Star 2024, the welcome bonus is automatically credited on your very first deposit. On the Bonus page to view current offers. If a bonus code applies at the time of deposit, make sure to use it.

The wagering requirement indicates how many times you must bet the bonus amount before you can withdraw it. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to place ৳10,000 worth of bets. Terms vary by bonus — On the Bonus page View Details.

Free bets are credited to your account automatically. When placing a bet, you'll see a "Use Free Bet" option in the payment method section. Free bets are generally valid for 7 days and any unused free bets will expire at the end of that period.

Every bet you place on Star 2024 earns you loyalty points. The points you accumulate depend on the type and amount of your bet. Your earned points On the rewards page, to redeem for cash bonuses, free bets, or special rewards.

With live betting, you can place bets in real time while a match is in progress. Sports Betting page go to the "Live" tab to see ongoing matches and place bets on constantly changing odds. Quick decisions are key in live betting, as odds shift from moment to moment.

Star 2024 offers betting across 30+ sports categories:

• Cricket (IPL, BPL, Test, T20, ODI)
• Football (Premier League, La Liga, World Cup)
• Tennis, Basketball, Hockey
• Kabaddi, Badminton
• E-Sports & Virtual Sports

If a match is cancelled or has no result, the full stake is generally refunded to your account. For accumulator bets, the cancelled event is removed and the remaining selections stay active. For full details, Terms & Conditions See details.

Yes. Star 2024 supports accumulator or combo bets. Adding multiple events to your betslip multiplies their odds together, significantly increasing your potential winnings. However, every selection must be correct — a single wrong pick means the entire bet is lost. on the Betting Tips page Learn the strategies.

The Cash Out feature lets you settle your bet for a certain amount before the event ends. When you see a "Cash Out" button next to an active bet on your betslip, simply click it. This is especially useful when your team is winning but the outcome is still uncertain.

Log in to your account and go to Settings > Security. You'll find the "Two-Step Verification" option there. Once enabled, an OTP will be sent to your mobile every time you log in. It is strongly recommended that you keep this feature turned on.

Yes. Star 2024 uses SSL encryption and advanced cybersecurity measures. Your personal information is never shared with third parties. Our Privacy Policy for full details.

Change your password immediately and Help Center Contact us immediately. The support team will temporarily lock your account and launch an investigation. This is exactly why keeping 2FA enabled is so important.

You can reach Star 2024 through the following channels:

• Live Chat: Click the chat icon at the bottom right of the site — average response time is 3–5 minutes
• Email: support@star2024.com
• Help Center: help-center Submit a ticket from the page

Support is available in Bengali.

Help Center go to the "Submit a Complaint" form and fill in the details. The more thoroughly you describe the issue, the faster it gets resolved. Adding screenshots or a transaction ID will help speed things up further.

Star 2024 believes in responsible betting. From your account settings, you can:

• You can set daily/weekly deposit limits
• Set session time limits
• You can temporarily suspend your account for a set period

Learn More Responsible Gaming Visit the page.